Accept Return? | Sell on eBay

blackplanet101 · 2023-07-20T01:16:21.732000Z

To keep it brief, a buyer from the US bought a film from me for a certain amount.I sent it and the next day he tells me he wants to return it because it doesn’t have English and opens a return request.I confirm that it does and I tell him he can even see that it says so on the back cover. He replies that, despite that, he wants to continue with the return.So then, in the options available in the return request, besides refunding the buyer and sending him a message, I have:Accept the return. Contact the buyer to agree on the details of the return shipping. Wait to receive the item before refunding the buyer.Decline the return. This will automatically close the buyer’s request.Now I’m wondering, if I decline the return, does the request really close and does the buyer have to keep the product? I’m afraid that if so, this wouldn’t stop him from later opening a claim alleging anything. You also mention that E can ignore my decision and refund the buyer.On the other hand, if I accept it, from what I’ve read I have to provide a shipping label, which for the US is almost impossible, but some of you say I can say that I can’t provide a label; in that case does the seller have to sort out returning it on their own? If so that would be best, because when he saw what it would cost to send it back, he’d lose the desire to do it.Any information or advice will be welcome.Regards

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Accept Return? | Sell on eBay | eBay Spain