Ebay charges sellers for cancellations when the buyer is at fault
Summary: The discussion addresses the issue of eBay’s policies on sale cancellations, where it is criticized that sellers are penalized for mistakes made by buyers. The participants share their personal experiences and discuss possible solutions or alternatives for this situation. The conversation reflects frustration among sellers and a search for greater fairness in eBay’s cancellation policies.
Since the new payment platform was put into operation, eBay charges you for cancellations.
That is, if a buyer cancels an order or asks you to cancel it, eBay does not refund all the fees and keeps part of them.
I think this is a complete scam, so I’m not accepting cancellations and I’m asking buyers to cover the fees or, if not, to contact eBay so they can cancel the purchase without being charged a fee
eBay is desperate to make money بأي way it can, it’s absurd that seller are made to bear buyers’ mistakes, normally eBay wouldn’t make any money on those transactions, or if it’s so eager to profit, it should charge the one who made the mistake
carteles360
·4 months agoThis has just happened to me. A buyer paid for 4 items (two units of one listing and two of another). He immediately canceled, stating that he had bought by mistake. When I went to accept the return, the platform asks me, the seller, to pay €3 by card or bank debit, when I have not made any profit and the amount paid by the buyer is being held. In addition, the mistake was the buyer's and he himself admits that he bought by mistake. What would happen if I let time pass and don't send the item? This is the third time I’ve had problems with the platform and I don’t plan to sell anything else here.
bm4eg
·1 year agoBut how can it be that THE BUYER cancels the order and I have to pay THE commissions???
EBAY GOODBYE
zackiman
·1 year agoIt's a curious system, where instead of charging the buyer, which would make the most sense to avoid cancellations without a real reason, they charge the seller, so Ebay could be tempted to create fake buyers who cancel orders, and that is before we add the fact that when I tried to sell a tablet it told me they would charge me 128 euros if I used their shipping system—half of what a product is worth? It looks more like it has turned into a scam, where they try to charge for everything, and sooner or later it will come back to bite them.
roman-style
·1 year agoMaybe something is changing.🤔
Tuesday, October 1, 2024
A note from Jamie Iannone, president and CEO of eBay
Exciting news just announced in the United Kingdom.
Starting today, eBay will eliminate selling fees for consumer-to-consumer (C2C) sellers in the United Kingdom for domestic transactions across all categories, except cars.
We’re also planning to introduce a buyer fee in the United Kingdom in early 2025
I’m excited for what’s to come.
Jamie Iannone
Here below is the link to the eBay press release.
https://www.ebayinc.com/stories/news/ebay-announces-free-selling-in-the-uk/
The Law of Conservation of Dough - Antoine-Laurent de Lavoisier
The amount of Dough-energy that manifests in a given space-time is constant throughout the universe.
trilfra_kar2f
·2 years agoWhat a scam, and a total rip-off, for canceling an auction they’re going to charge me 11% AS IF I HAD SOLD IT when the only person who bid on it told me they didn’t want to buy it
master_old_hammer-3
·2 years agoHi folks, I have a question about absurd Ebay fees.
I recently sold 3 items but I didn't realize I had sold them and the money was refunded to the buyers (as is logical). However, Ebay has kept the sales fee for all the items even though I didn't sell any of them.
Is this legal or is it a mistake?
agrecan
·3 years agoThe new system is a scam, the seller has asked me for a cancellation and I have to pay 60 euros in fees, are we crazy or what is this? It wasn't like this before.
mandameloporcorreo
·3 years agoWhat a shame I didn’t read these comments before I started selling, the buyer did indeed complain out of spite, I reported the buyer for fraud because what they were arguing didn’t make any sense, we got into a dispute, the seller said the magic words “it’s not original” (obviously when it was), eBay went into a trance and sided with the buyer, agreeing to refund the buyer in full without any obligation for them to return the items to me (since they closed the dispute in the buyer’s favor). And now they’re trying to charge me a sales commission of €62... It’s ridiculous, 23 years on eBay and I’m going to close the account.
eBay was the first and now it’s obsolete; it doesn’t take into account that since its birth, not only have others copied its business model, they’ve improved it instead of making it worse.
I think it’s only a matter of time before eBay goes under auction; look at eBay seller news since 2022, it seems like the Jumanji stampede.
albertgonzale_19
·3 years agoWhat I don't understand is why sellers accept that buyers pay eBay and keep the money in their possession and decide what it sends to your account, for items that are not from eBay, and as it says in its terms and conditions it doesn't even know if they exist.
mandameloporcorreo
·3 years agoThe thing is that I only have PayPal as a payment method, but it looks like eBay charges the buyer first and holds the balance for 30 days no matter what payment method the buyer uses.
At least I got the merchandise back 100% by using a bit of cunning and pressure on the buyer, since the case was closed and they were not obligated to return the items to me.
As of today they keep sending me emails threatening to limit my sales or purchases
roman-style
·3 years agoAn agreement with eBay is a swap deal, where a seller hands over all their items to eBay in order to get in return just one benefit from it: worldwide visibility.
The poor seller only realizes it when, by selling worldwide, they also become a victim of scammers worldwide.
In the agreement there are unwritten conditions, but clearly implied, where eBay is the owner and master of the seller’s fate.
Between a buyer and a seller, eBay will always side with the buyer.
The buyer is the one who sends the money, the most important thing for eBay; a buyer can’t be lost, it’s a source of revenue, items clearly can be lost, since they are not theirs; eBay can even, after giving the item to the buyer, claim the percentage from the seller for the theft they have suffered.
Everything happens because the seller has signed the pact with eBay.
rafercan
·4 years agoanother commission for canceling a sale by a buyer from the Canary Islands, who doesn't see that the listing says it isn't shipped to the Canary Islands, the buyer's screw-ups are paid for by the seller without having any fault, we'll have to look for new platforms for sales because here the same people always pay, a disgrace.
let the one who screws up pay, **bleep**.
kiprz_77
·3 years agoI’m not going to defend eBay, and I understand that you complain to eBay about charging you cancellation fees for order cancellations. But it’s not the buyer’s fault at all. If you’re bothered by eBay charging you €0.35 for an order cancellation, I don’t even want to imagine what it would be like if, after receiving the product, the buyer exercised their right of withdrawal, decided to return the product to you, and you had to cover the original shipping cost. It’s worth remembering that the buyer has the right to be refunded the purchase price plus shipping, whether or not you ship to the Canary Islands, or if you offer that option, at any time between the purchase and 14 calendar days after having received the product, without giving any reason. It is called Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, as well as subsequent amendments.
So if the buyer, before you send them the product, decides to cancel the purchase, be thankful, because they could wait to receive it and then return it without having to give any reason, and you would have to cover the return of the product cost plus the original shipping, and on top of that, you have 14 days to refund it, from the moment you are informed of the wish to return it, if you don’t want to have to pay back double that amount.
alvaro@ebay
Hello prr-21,
We're sorry to read your comment. Please remember that sellers are not obliged to accept a cancellation request. Likewise, it is important to clarify that the fixed order fee is owed only after processing a payment. If you issue a full refund or a cancellation, the variable part of the selling fee will generally be returned to you, while eBay will retain only the fixed order fee of 0.35 Euros.
We would also like to clarify that in no case will this payment processing fee be owed if the payment has not been completed by the buyer. In those cases, when closing the unpaid item dispute, the selling fees will be automatically credited.
acuafone
·4 years agoTo me this is also a matter that seems outrageous, and as someone said, it is an abusive policy with absolutely no sense. I mean, the buyer pays and then a little later changes their mind; it means work for me to do (the process of accepting the return, inventory readjustment...) and as a “reward,” ebay keeps 40 cents of mine. If ebay thinks it should make money even from transactions that don’t go through, then charge the buyer who made the mistake. What fault is it of mine, for it to cost me money on top of everything else? We’re turning this more and more into the paradise of the casual buyer (not to mention scammers, but that’s another matter).
And no, the answer that I’m not obliged to accept the return doesn’t count. Are you suggesting I should send it, only for them to return it to me and, on top of that, throw the shipping costs in the trash? Because, besides, after the return eBay will still charge me those damn 40 cents anyway. It’s absolutely outrageous.
kiprz_77
·3 years agoSo Acuafone, what you need is to set up a physical store. Spanish law is very clear and this won’t only happen to you on eBay, but on any platform that sells online in Spain. The buyer will have the right in distance sales to cancel the purchase at any time from the moment it is made until 14 days after receiving the product, without giving any reason. The seller will have to cover returning the cost of the product plus the original shipping costs and may not charge any fee (return acceptance, inventory readjustment, etc.) due to the return. In addition, the seller may not refuse to accept returns within those 14 days after receiving the item, and this applies to both new and used products. What's more, the seller has 14 days to refund the amount from the moment the buyer tells you they want to cancel the purchase. If this is not done within that period, the buyer will have the right for the debt to be doubled; in other words, you would have to return double what the buyer paid. Therefore, if you don’t want to lose the original shipping costs or run into other problems with the return, it’s better for the buyer to ask you to cancel it before sending it.
In other words, if you sell in Spain at a distance, from the moment the buyer makes the purchase transaction until 14 days after receiving the shipment, the buyer is not mistaken, they are exercising their right of withdrawal granted by law.
chascarrun
·3 years agoI sold an item for 1200€ and it was canceled and the buyer has received 1200€ and I was charged 186€ in fees for a sale completed, even though the buyer kept the item. That's stealing, eBay
bricorota
·2 years agoFunny response from an Ebay worker, the buyer pays for a product, makes a mistake, but the seller pays and justifies it by saying "that's how Ebay is, they don't charge everything but they do charge part of the buyer's mistake to the seller" the response and Ebay's stance are ridiculous, between this and buyers filing claims for an item not received and even if you tell them it arrived later they still refund them, Ebay is becoming an abusive website, even going so far as to scam its own customers, which are us sellers. Shabby Ebay policy and how it takes care of its customers.