TRANCKING IS NOT UPDATED AND BUYER HAS ALREADY RECEIVED THE ORDER

fmarquez81 — Tue, 29 Apr 2025 15:57:48 GMT

The buyer has already received the order and has even confirmed their satisfaction with the product in the comments. However, there seems to be a problem with the eBay tracking that was never updated, and the money is still being withheld.

I understand that if there's no confirmation from the buyer, the money would still be held, but even with that confirmation and positive comment, I won't be given a solution until the shipping company resolves the issue. And if the shipping company never resolves anything? Will the funds always remain held?

Re: TRANCKING IS NOT UPDATED AND BUYER HAS ALREADY RECEIVED THE ORDER

cinthia@ebay — Mon, 28 Apr 2025 13:47:42 GMT

Hola fmarquez81,

Gracias por tu mensaje. Entiendo que el número de seguimiento aun no se actualiza y tus fondos siguen retenidos. Te sugiero que contactes con nuestro equipo de Pagos para recibir el pago de los artículos que has vendido aquí.

Mis colegas podrán ayudarte a liberar la retención de los fondos después de revisar la transacción y su elegibilidad.

Confió en que esta información sea de ayuda.

Un saludo

Cinthia

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TRANCKING IS NOT UPDATED AND BUYER HAS ALREADY RECEIVED THE ORDER

Re: TRANCKING IS NOT UPDATED AND BUYER HAS ALREADY RECEIVED THE ORDER