GOOD DAY

I NEED HELP REGARDING MY EBAY SELLER ACCOUNT I HAVE RECEIVED AN ORDER AND MY ACCOUNT IS ON PENDING ACCTIVATION WHICH I DID SUBMIT MY DOCUMENTS BUT TILL GIVES ME AN ERROR MESSAGE ON THE SECTION OF NIF I ENTERED MY NIE NUMBER BUT STILL GIVES ME A MESSAGE SAYING I MUST ENTER A VAILD IDENTIFICATION WHICH I AM SUBMITTING MY NIE BUT YET NOTHING CAN YOU GUYS PLEASE ASSIT ME WITH THIS ISSUE