Locked
Discussion interactions are currently paused.
help
Hello, this happened to me: I made a purchase and when I tried to request the cancellation, the seller refused to cancel the sale. What can I do in that case
1 comment
Locked
Discussion interactions are currently paused.
Hello, this happened to me: I made a purchase and when I tried to request the cancellation, the seller refused to cancel the sale. What can I do in that case
alvaro@ebay
Hello,
Keep in mind that for registered users on eBay.com like you, we would always recommend using the eBay.com forums from this link and if you ever need support from eBay, you can do so through the eBay.com help pages
Please note that sellers are not obliged to accept a cancellation request sent by a buyer, although they may do so, as long as the item has not been marked as shipped. If you have changed your mind about buying an item and do not want to purchase it, you will have to wait to receive it, and if the seller accepts returns, you can open a return request, in which you would be responsible as the buyer for return shipping costs. Check this link for information about the process for canceling an order.
We advise you that in the future, make sure before buying an item that you want to buy it, and also keep in mind that if you do not receive the order by the estimated delivery date, you can request a refund if you open a item not received claim
-------------------------------------------------------------------------------------------------------------------
This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or at the bottom of each page, you can see the link to contact our customer service channels