Refund of money from a preorder and next steps | Help Among Users

yoquin1 · 2024-05-15T16:13:45.367000Z

Hello, I've been on eBay for many years and something like this had never happened to me. At the beginning of February I made a preorder for an item that I of course paid for right away, with delivery scheduled for April. At the beginning of April, the 90-day period during which listings are valid came to an end. When I asked the seller what was going on with the order, he first told me he didn't know which order I was talking about. I got nervous and was worried. Finally, after two days, he told me yes, he had found it, but that it was running late. He keeps putting me off, saying his distributor is delayed, and now that it's already mid-May, I've asked him to refund my money, because I've been patient up to now, but since it was a preorder, which is supposed to mean you place an order to reserve the product and have it before anyone else, it turns out everyone else already has it except me. He still keeps giving dates, but he systematically pushes them back every week and, of course, flatly refuses to refund the money. He says the auction said "no cancellations or returns." And I understand and respect these terms, but I understand that they have a reason and a limit. And that limit is that the expected waiting time to fulfill and deliver the order expires (well and truly) and he doesn't do it. I understand that in that case, he is the one who has to जवाब, regardless of the problems he may have with his distributor, which he is trying to pass on to me. Right now the request is open and he has refused to refund the money, but now I don't know what else I have to do or whether eBay will contact me. As 90 days have passed, I have no option to take any further action. Thanks and best regards

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