The delivery person has misplaced the package

Question

Surreal story, and I have no idea how it will end.I made the purchase on November 20. Delivery was scheduled for December 6.On Sunday, December 3, the courier called me to arrange the delivery, but it wasn’t possible because we weren’t there. He told me he didn’t know when he would try again. Today, December 5, he called me again to say that he had misplaced the package, that he had left the keys in the van and that the packages had been stolen, and that I should tell him the amou...

alvaro@ebay · Accepted Answer

Hello,   We're sorry to read what you're saying. Please note that eBay offers protection in situations where a buyer does not receive an order, or receives it in conditions different from those described.   According to our  eBay Money Back Guarantee. you may receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link for information on how to open an item not received claim, so that t...