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The issue is I bought a product and the system says I didn't buy anything
Hello. On the 27th of this month I bought a product for my vehicle. And I paid with a debit card. And now when I try to follow up, the system tells me that I didn't buy anything. What can I do? Thank you very much
1 comment
cinthia@ebay
Hello @rosala_61,
Thanks for your message. If the purchase was successful, you should have received a purchase confirmation email even if you made the purchase with a guest account.
I suggest you look for this confirmation email and there you’ll be able to see your Order number. With this order number, we’ll be able to find your purchase and give you access to the information you need.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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