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VAT PAID TWICE AGAIN
You've done it to me again, it's a disaster, the IOSS system with eBay at Correos almost never works. I had to do a self-clearance for a shipment, I'm attaching proof of payment to the AEAT for the same customs office and the release that I had to pay for, and you won't accept it claiming that it's a payment to "third parties" and that it isn't import VAT when the document clearly states it is. This is the third time I've already complained to you about the same thing, the last time I had to send you ten emails for you to realize your mistake. It makes you not want to buy again.
3 comments
harrimansat
OP1 year agoHello, they resolved it for me on the third try, thanks. Please fix the problem with IOSS already or don’t charge VAT. Thanks. eBay response attached
Hello Miguel,
Thank you for contacting eBay Customer Service regarding order number . My name is Jasper and I will be happy to help you with your VAT refund issue.
I understand that you would like the double VAT to be refunded. Allow me to help you find the best solution.
Miguel, I appreciate your effort to proactively share the other documents. Sorry for the previous incorrect response about the VAT not charged on the receipt.
I am pleased to inform you that I have started the refund process based on your documents. Please note that you will receive the refund within 5 to 7 business days, depending on bank transaction times. Our system will notify you when the refund is completed.
We appreciate your support and patience while we complete the refund process.
Thank you for giving us this opportunity to resolve your inquiry. We value your preference. Thank you for contacting eBay Customer Service.
Sincerely,
Jasper J.
eBay customer service.
harrimansat
OP1 year agoCould an eBay Spain employee please review proof of payment for customs VAT? I'm tired of arguing with eBay to prove that it's a VAT payment to release a package for which I had already paid VAT on eBay.
Thank you very much.
harrimansat
OP1 year agoAnd who is responsible for this, ladies and gentlemen of EBAY?