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Reception out of dates
When I bought the item, it was supposed to arrive after July 1, but I received a message saying it’s going to arrive earlier, on dates when there won’t be anyone to receive the item.
I have contacted the seller and the only thing they told me is that if there is no one there, the item will be destroyed, without offering any alternative.
I asked them to give me the shipping company so I could speak with them, and they didn’t tell me. They also don’t give me the option to send it to a locker.
1 comment
alvaro@ebay
Hello,
If you’re not going to be at the address indicated when completing that purchase during the estimated delivery date for that order, your best option is to contact the seller and send them a request to cancel the order.
As this is an online trading platform, we wouldn’t have the ability to cancel an order; only sellers can do that.
Please keep in mind that if the item has already been shipped or marked as shipped, the seller will not be able to cancel the transaction. For that reason, your best option is to try contacting the seller to see if they can cancel the order, so that they can relist the item and you can buy it again.
We leave you this guide with more information on requesting the cancellation of an item.
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