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carlitos66 · 2026-07-02T19:36:57.493250Z

After the first failed home delivery attempt, the transport company CTT Express acknowledges via email that due to technical difficulties they cannot deliver it to any collect point. I inform the seller of my intention to request a refund and attach confirmation of the delivery address, emails, and tracking.I let them know when CTT Express starts the return to origin, Germany. The seller tells me they will issue a full refund when the package leaves Spain.Six days later and with no news from the seller, I open a case on EBay; to my surprise, the case is closed in less than 24 hours, claiming that I had provided an incorrect shipping address during the purchase process (the EBay purchase receipt, payment via PayPal, and the first home delivery attempt prove otherwise)My appeal is automatically denied by customer service that seems to be managed by AI. The options they give me are: request a refund from the seller (after having disavowed me by closing the case) or file a claim with the OCU. A later phone conversation with customer service confirms the above.It doesn't matter that I am right, that I have purchase and payment receipts with the correct address, emails in which the transport company acknowledges technical difficulties, messages with the seller, and tracking that shows the return shipment in Germany delivered to the seller. EBay holds me responsible for an error by the transport company, and the seller ignores my message asking whether they have already received the shipment.Without the shipment or a refund, left to make claims with OCU or PayPal.After more than 15 years and a record of 100% positive votes in 672 purchases, I was not expecting such biased and unfair treatment.

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