eBay no longer honors the buyer guarantee | eBay Café

rrrawlings · 2025-12-30T21:56:00.419000Z

I’m coming to the forum to warn users: eBay does not even comply with the buyer guarantee. Since this month, with two orders, it has been putting obstacles in the way of returns. First, by making me waste time on an item the seller supposedly sent wrong, a streetlight whose value is insignificant compared with what they were supposed to send; apparently they didn’t like that the bid wasn’t high. Then another seller who did not move at all. eBay used Paack for these two items, with false delivery attempts: the local carrier (Paack) falsely recorded "Customer absent" on December 15 and 16 while I was waiting for the package at my home. Contradictory information on the 17th: after contacting Paack support to resolve the previous failures, I was assured by chat that the package would be delivered on the 17th between 10:00 and 23:00. This delivery never happened, showing total negligence on the part of the carrier. Return to sender without cause: despite having confirmed my correct details in León, the system marked the item as "Being returned to your seller," making it impossible to receive it. Corporate complaint about the carrier: I want to inform eBay that this kind of issue with Paack is systematic and seriously damages buyer trust, first their support agents, whom I’m not going to name, but who don’t even have support in Spanish and use a translator, second because of their incompetence and denial in the face of the evidence to resolve the issue. I also have screenshots of the entire incident and dates. I have not only taken legal action to get my refund, but I will also file a complaint with consumer affairs. eBay wants to keep the package and the item; they close my case and ignore the facts. Knowing that eBay is no longer trustworthy and does not look out for the consumer, only for its own wallet; in all these years on the platform I have never seen such disrespectful behavior. They have been ignoring the problem all month and it is already causing me emotional stress and psychological harm. It is not just the money, it’s the treatment. I’m going to think twice before buying on eBay, which will be very little from now on once I finish a few pending items. Remember not to use eBay’s global shipping because if they use a lousy logistics setup because it’s cheaper for them or because they’re overloaded and fail in the last mile, you won’t see either your money or your item. On top of that, to make matters worse, one of the times I called, one of the customer service agents was snoring. Yes, as you hear it, he was asleep at work. I called several times and you could hear snoring until he woke up. So that’s the professionalism eBay has right now: it does not protect the buyer, it does not work in an orderly and efficient way, fees keep going up and there are fewer and fewer items. No wonder users are leaving for other platforms. Regards.

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eBay no longer honors the buyer guarantee | eBay Café | eBay Spain