CUSTOMER SERVICE ....................DOES IT EXIST?? | Help Among Users

perfumeriazamora · 2025-01-25T08:58:23.545000Z

Ebay is a sales platform, a company we all pay with fees and commissions, so the least they could do is give us customer service in “decent” conditions?It’s not only the people who buy through Ebay who have problems. There are many of us sellers who, whenever there’s any issue, have absolutely no way for anyone to help us. In my case, a buyer, after the shipping company attempted delivery of the item twice, opens a non-received item claim through eBay.I provide all the shipping information and note that the item is at a GLS office to be picked up. Well, these people side with them, refund the money, and to me, this buyer leaves a negative review, claiming they never received the item and also received no information. Supposedly seller protection is there for cases like this, well, they still haven’t called me even though I asked them to call me twice.If you try another route, the person who assists you tells you to send an email explaining the case and that they’ll reply within 24/48 hours, (4 days have passed).And my question is, what about those of us who list items for sale??? Don’t we have the right to be helped by a company that religiously charges us commissions?? Aren’t we their customers too?? It’s absolutely outrageous and a total feeling of abandonment.

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CUSTOMER SERVICE ....................DOES IT EXIST?? | Help Among Users | eBay Spain