Dispute over unrecognized transaction | Help Among Users

javierhp_80 · 2024-10-03T14:42:44.004000Z

Good afternoon. I’m opening this thread to see if someone can advise me or has faced a similar case. I’ve been on eBay for a while, using it initially as a buyer, but recently I’ve listed items for sale. I mainly use other platforms for sales, but just to try it.... The issue is as follows. I received an offer from a buyer with positive feedback for an item and, as it seemed reasonable to me, I accepted it. I thanked the buyer for their interest, processed the shipment the next day, sent them photos of the packaging, entered the tracking details on the platform.... everything perfect. On Monday, September 30, they received the item. Today, October 3, I received a dispute on the grounds that the buyer does not recognize the transaction. After my first panicked reaction and looking for information on the internet, I decided to contact the buyer first to see if there was any problem with the order and if I could help solve it in any way. After talking with them, they tell me they know nothing about the dispute and that they received everything correctly. I contacted eBay support, who reviewed the conversation with the buyer and the sale and tracking details and said everything is in order, but that since there is a dispute, it has to be closed by the buyer or I have to file the claim and submit documentation, something that could take more than 3 months. I wrote to the buyer again and so far I have not had a response. The case seems very strange to me and I’m afraid I’ll be left without the item and without the money. I don’t know if anyone has had a similar case or can offer me some help. Thanks in advance to everyone. Best regards.

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