Warranty commitment | Help Among Users

dobranszky · 2025-08-25T14:54:52.368000Z

Hi everyone, I don’t know what everyone thinks, but I’m writing out what happened because eBay headquarters isn’t helping.It keeps only mentioning the 1-month return deadline. I bought a gold ring from a seller. Before that I had already bought an earring from him, and there was no problem with that, but the ring is problematic.I’ll mention up front that I ordered both products for a specific occasion, tied to a date. Because of that, they can’t be handed over unless it’s well before the occasion date (birthday, wedding anniversary). Neither item was a 10-20 USD product, but 700-900 USD!!! The gold ring is a 5-stone lab diamond ring. I ordered it in May, it arrived in June, because our 5th wedding anniversary was on July 17.I gave her the ring then, and my wife wore it occasionally, not regularly.Now, on August 20, one of the lab diamonds fell out of it.I informed the seller, who repeatedly said I should take it to a jeweler and have one put in.Since the diamond is lost, I don’t know the exact size. (Not all diamonds in the ring are the same) I asked him to send it to me and repair it. He refused. I contacted eBay, who also keep mentioning this 1-month return deadline, and now they don’t even answer my question anymore. MY QUESTION: DOESN’T A SELLER HAVE TO PROVIDE A GUARANTEE FOR THE PRODUCT THEY SOLD? Is this really how eBay works?Do they care about nothing but profit?No responsibility? I look forward to your comments.ThanksZoltán

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