From excellent seller to noteworthy without warning! | Help Among Users

ferrolium_watches_and_parts · 2024-02-26T18:21:07.543000Z

Good afternoon, today eBay notifies me that I’ve gone from Top Rated seller to Above Standard, that I have a 1.87% defect rate, and if I go up to 2% I’d already be Below Standard. My professional seller profile for watches and watch parts is Ferroliumwatches. it turns out that I sell many items that I select at the time and keep in inventory, and as time passes the sale comes in, I check carefully, and it turns out that the item is defective, and I cancel it by checking the out-of-stock box (so as not to harm the buyer and not mislead them by sending an item in bad condition)my questions are:1- what does it mean to be an Above Standard seller, do I lose visibility? How does it differ from Top Rated seller beyond giving the buyer more peace of mind to see that I am a Top Rated seller.2- How can I become Top Rated again? By selling products until my average drops back below 0.5%?It’s pretty frustrating, I help customers right away, I have 274 positive feedback ratings with great comments, 2 neutral and 0 negative. Whenever they have an issue, I sort it out and send another item even while doubting the truth of what the buyer says, and I’ve failed because of an aspect that went unnoticed by me!! I look forward to your response, Best regards

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