eBay is restricting my account indefinitely as a seller and withholding my funds. | Payment

oriolesmar · 2024-03-18T11:47:49.015000Z

Hello, I've been an Ebay user for more than 15 years and I have 100% positive feedback. I'm a private seller; most of my activity has been purchases and only a few sales. On 16/02/2024 I made a sale to Sweden of a professional camera valued at approx. 6700 euros. On 17/02/2024 I received a notification from Ebay telling me that my seller account was going to be restricted and that I had to send a series of documents. I sent the documentation and on 22/02/2024 Ebay wrote to me saying that they had restricted my seller account indefinitely and that the restriction would take effect once I received that notice; the item had already been sent to the buyer and was on its way. I take it that this sale is exempt from that restriction since I was notified after the transaction had been made. I try to find out the reasons for my restriction but Ebay tells me that for security reasons that information cannot be provided to me. A few days later the customer receives the camera and leaves a positive review, they are satisfied with the product. In the payments received panel Ebay warns that the payments will be held until 18/03/2024 for security reasons. Today, 18/03/2024, I make sure that I have received the funds but on the Ebay panel it appears that the funds will be held until the account is no longer restricted, overlooking the fact that the account was restricted indefinitely! I contact customer service and they inform me that this is something from the security department and that they cannot give me details, that the funds can be held for a maximum of 170 days. I try to look for information in their policies but in no case do they mention this maximum 170-day hold on funds. I look for information in the forums and I realize that there are cases where people have been trying for years to recover their funds. What can I do? The item was sold because I urgently needed that money for personal reasons and now I don't know when I will receive it, or even if I will receive it. I have never defrauded anyone, I have 100% positive feedback, and Ebay treats me like a criminal without a prior trial, and they don't even inform me of my supposed irregularity. I have thought about showing up in person at Ebay's offices in Madrid, explaining my case and asking for justice, but I was surprised when I saw that about three years ago they closed the Madrid offices and opened them in Ireland, presumably to pay less taxes. What can be done? Is there any association I can turn to? Thank you very much in advance.

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eBay is restricting my account indefinitely as a seller and withholding my funds. | Payment | eBay Spain