After the first failed home delivery attempt, the transport company CTT Express acknowledges via email that due to technical difficulties they cannot deliver it to any collect point. I inform the seller of my intention to request a refund and attach confirmation of the delivery address, emails, and tracking. I let them know when CTT Express starts the return to origin, Germany. The seller tells me they will issue a full refund when the package leaves Spain. Six days later and with no news from the seller, I open a case on EBay; to my surprise, the case is closed in less than 24 hours, claiming that I had provided an incorrect shipping address during the purchase process (the EBay purchase receipt, payment via PayPal, and the first home delivery attempt prove otherwise) My appeal is automatically denied by customer service that seems to be managed by AI. The options they give me are: request a refund from the seller (after having disavowed me by closing the case) or file a claim with the OCU. A later phone conversation with customer service confirms the above. It doesn't matter that I am right, that I have purchase and payment receipts with the correct address, emails in which the transport company acknowledges technical difficulties, messages with the seller, and tracking that shows the return shipment in Germany delivered to the seller. EBay holds me responsible for an error by the transport company, and the seller ignores my message asking whether they have already received the shipment. Without the shipment or a refund, left to make claims with OCU or PayPal. After more than 15 years and a record of 100% positive votes in 672 purchases, I was not expecting such biased and unfair treatment.

I placed an order, I paid for it and I'm still waiting for it, and the seller isn't replying to me. eBay isn't giving me a solution either. This is a scam.

I don't have the tracking for the item, the delivery date has passed, and I have no news from the carrier; I send them messages and they don't reply

I set up my store selling leather shoes from major brands at outlet prices. I've been open for a month and only made one sale. Can you help? I offered free shipping, but that greatly increases the cost of the products. I've noticed that practically no one offers free shipping. I also set an above-average fee for eBay. Even so, I've only made one sale so far. Can you give me an idea of ​​whether eBay is really a good place to sell and how long it takes? And what can I do to speed things up besides paying almost 20% to eBay???

Hello everyone! Recently, I ran into a somewhat frustrating situation: I was sent an order without a tracking number. This has led me to wonder how others handle this situation. Has anyone else gone through the same thing? What steps do you recommend taking when you don’t have a tracking number? Have you had positive or negative experiences with their customer service in these situations? Are there any practices or measures you would recommend to prevent this from happening in future orders? I’d love to hear your stories and tips on how you’ve dealt with the lack of tracking information in your online purchases. Thanks for sharing your wisdom!

I bought an item and paid taxes, and when it arrived in Chile, the postal service charged me taxes again. They told me they hadn't been paid. What can I do to get a refund from the seller?

DO NOT BUY ON EBAY OR PAY WITH PAYPAL. THEY DO NOT TAKE RESPONSIBILITY FOR FRAUDULENT SELLERS. It doesn't work for me either. I'll let this be published, but I'll post it on social media to inform people about how eBay and PayPal operate. On June 17, I bought a second-hand computer; I realized the listing was fake in less than 10 minutes, but the seller did not accept the cancellation even though he had not yet shipped the goods. I asked eBay to contact me but they did not do so at the time, and they did it when I could not answer the phone. The thing is, I opened a dispute with PayPal. PayPal sided with the seller, who sent a fake tracking number because, as I say, nothing has been received. Among other things, it is impossible for a 20 kg product worth more than €300 to arrive in Spain without going through customs. But PayPal gives credibility to the seller's tracking. Losing almost €400. I repeat, if you have an eBay account, close it and never use that platform again, IT IS NO LONGER RELIABLE. On the other hand, THERE ARE NEGATIVE COMMENTS ON SELLERS so they can continue to get away with it with future buyers. I wrote a negative review and, to my surprise, the review is not there.

Test Post

I’ve sold an item and it won’t let me complete the form to get the shipping label from Spain to the U.S. If I send it on my own, do I get paid for the item when the buyer indicates that they’ve received it?

I haven’t received the item; customs returned it for not identifying the package. eBay refunded me, but they still haven’t returned the full amount they charged me