Muy buenas a tod@s, pues eso, he realizado una compra de unas gafas de cross por 9,99 €, he realizado el pago por paypal, y al dia siguiente me escribe el vendedor y me dice que el producto está fuera de stock y que no me puede realizar el envio, y le cambian el precio al producto en el anuncio por el de 59,99 €. Que me harían un 5% de descuento si lo adquiría de nuevo. Pienso que si se han equivocado no es problema del comprador, que puedo hacer??
este es el primer mensaje que me ha escrito el vendedor
Dear buyer
So sorry for the inconvenience, the item is out of stock at the moment, we can not make sure when it will be available.
To protect your benefits, how about we cancel the order and give you the full refund to solve it? without your reply within 2 days, we will arrange the full refund for you.
Sorry for the inconvenience caused, sincerely hope you can forgive us, and next time,If you rebuy from us, you can contact us directly for a discount.
Best regards!
al que yo le he contestado lo siguiente
Hi, I want my money back and remove the ad, if you haven´t a product in stock, not advertise to sell...!!!
y este es el segundo mensaje que me ha escrito
Dear ...,
So sorry for the inconvenience, we can understand that you want the item very much, but the item sell so well recently, it become out of stock suddenly and we can not the get the new batch immediately for some reason. Sincerely hope you can understand.
And we have raised the price to stop the buyer from ordering it, and we can get the new batch about one week, and the price will become normal after we get it available. If you order next time, we can give you 5% discount. Do you agree that we give you the full refund to protect your benefit at this time?
Looking forward to hearing from you, we will try our best to solve it for you.
Best regards, yoopal
al que yo he contestado lo siguiente pero no he obtenido respuesta:
I just want my money back, first put an item on sale for € 9.99 (eBay Spain) and then buy it tell me that is not available and raise the price to € 59.99, for me this is not a company serious, if they made a mistake by putting the item price should now move forward with the sale, it is not my mistake, give me back my money and problem solved ... thanks for everything
gracias de antemano a tod@s
