como quitar restricción de compra

[martilegpedro]

me han restringindo la cuenta, nunca tuve ni un problema y tengo 100% calificaciones positivas

me llego el mensaje que transcribo, y envie la documentacion que me piden

Hello martilegpedro,

One of the highest priorities at eBay is to provide a safe marketplace for all of our sellers and buyers to ensure a positive experience. Unfortunately, we have identified a possible discrepancy with the information you provided when you registered and need clarification. Until we can engage with you and resolve the question, your account has been restricted and we need to connect with you as soon as possible.

We are committed to reducing both fraud and negative experiences on the eBay site. To accomplish this, we sometimes restrict selling and/or buying activity until information can be verified or additional data obtained. These actions are not meant to be a reflection of your account’s activity, but rather a preventative measure.

You can review the eBay User Agreement here:
http://pages.ebay.com/help/policies/user-agreement.html

In order for us to review your account, we ask that you please upload the following information:
- A readable copy of your driver's license, front *and* back, or other government-issued ID
- A copy of a recent utility, mobile phone, or cable bill - Your name and billing address should be visible, and they should match the information registered to your eBay account.

Important:
- Make sure that your User ID appears on each document that you submit. If this information is not included, it cannot be processed.
- Be sure your submitted documents are current, valid, and legible.

To submit the requested documents, please click on the following link and follow the steps below:
https://ocs.ebay.com/ws/eBayISAPI.dll?OCSUploadMemberDocuments&action=browse&deptName=GSS

1. Click on the above link and sign in using your eBay user ID and password.
2. Click ‘Continue’.
3. Locate the document(s) to be uploaded by clicking ‘Choose File’, and select the file on your device. Once selected, choose the Document Type 'Proof of Identity' from the drop-down list.
4. Provide a description of your documents in the text field.
5. Select ‘Upload’ and wait for the confirmation to appear to ensure your documents have been submitted for review.
6. Please note it may take up to 3 business days to review your information. We appreciate your cooperation in resolving this matter as quickly as possible and look forward to receiving your documentation.

Thanks,

por favor ayudenme