Hello. I sent the parcel according to all the rules. The parcel arrived at the buyer with damage. I packed the parcel in secure packaging, which was confirmed by the buyer in the letter. The parcel was received not by the buyer, but by his neighbor. To write an act on the damaged parcel and receive compensation from the transport company, they took it away and thereby deprived of the right to receive compensation. I fulfilled all obligations, help me figure out the situation. All that has been said is confirmed by correspondence and a photo with the buyer on Ebey. The photo shows that the package was damaged in transit. The buyer is responsible for filing a claim with the shipping company, not me.What are my next steps? How can I protect myself?
