I sold an item on eBay, it worked correctly. The buyer tell me that was damaged. My article says no refunds or exchanges...

[yomy89]

I sold an item on eBay, it worked correctly and was in perfect conditions. The buyer contact me and tell me that the article was damaged. My article says no refunds or exchanges but is covered by ebay protection. What I can do?

[ayu-chan4ever]

tell the buyer to return you the item and then refund her/him.